The phone rings while the front desk is with a patient.
In a dental or medical office, the front desk spends the week on the phone, in the schedule and on the paperwork around each visit: confirming appointments, filling cancellations and answering the same questions about hours and insurance. A call that goes to voicemail may be a new patient, and a new patient who cannot get through can call another office. These setups take the repeat work off the front desk, so the people there can look after whoever is standing at the window.
- Starts at
- $750 to set up, then $149 a month.
- Terms
- Month to month. Cancel with 30 days' notice and keep everything that was built.
- Before you pay
- You see one setup working on a real example from your business.
Six setups for a front desk that is already full.
- 01
Missed-call text-back
Comes in Starter and up
When a call goes to voicemail during check-in or lunch, the caller gets a text right away with a link to book and a line saying the office will call back. The reply lands with the front desk, to answer when someone is free.
- 02
Online booking and visit reminders
Comes in Starter and up
Patients pick a time for a cleaning, a check-up or a new patient visit from your website or your Google listing, and get a reminder before the visit. If your practice software already sends reminders well, keep it and use this setup for something else.
- 03
Recall reminders
Comes in Front Desk and up
When a patient is due for a cleaning or a yearly exam, a message goes out with a link to book. It says it is time to come in. It says nothing about their health.
- 04
Review requests after a visit
Comes in Front Desk and up
After a visit, the patient gets a short message asking for a Google review, with the link. You approve the wording once, up front.
- 05
Review replies you approve
Comes in Starter and up
Each new review gets a drafted reply. Drafts are written so they do not confirm that someone is a patient or mention their care. Nothing is posted until a person at the practice approves it.
- 06
A how-to assistant for staff
Comes in Front Desk + Ops
Trained on your own procedures: how to open and close the office, how to check insurance, what to do when the card reader is down. A new hire can ask it before asking the office manager. It holds procedures, not patient records.
The three packages
- Starter 2 setups$750setupplus $149 a month
- Front Desk Up to 5 setups$1,750setupplus $349 a month
- Front Desk + Ops Up to 9 setups$3,500setupplus $749 a month
Each package includes everything in the one before it. Software licenses are billed by the vendor at their price, with no markup.
A practice stops when the schedule or the email stops.
AI only works on top of systems that work. These are the IT pieces under it, each at a flat price.
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Email Lockdown
$450per domainStops other people sending email that looks like it came from your practice. Without it, a patient can get an appointment or billing message in your name that you never sent.
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Microsoft 365 Security Tune-Up
$950up to 15 peopleAbove 15 people, add $25 a person.
For practices on Microsoft 365. Two-step sign-in for every mailbox, and front desk accounts that are not admins, so a stolen password is not enough on its own to get in.
-
New Laptop Day
$1,500onceIncludes the first 3 laptops. Then $95 per laptop.
A new or replacement laptop for the front desk or the office manager sets itself up when the person signs in, with the disk encrypted and documents backed up to OneDrive.
-
BlueFort Care
$125per person per monthMinimum $625 a month, which covers up to 5 people.
One place to call when a computer, the Wi-Fi or a mailbox stops working, answered the same business day. Includes dealing with your internet, phone and practice software vendors.
BlueFort Care runs month to month with 30 days' notice. The other three are one-time jobs, with the price agreed in writing before work starts.
How patient information is handled.
I came up through healthcare IT, so I take this seriously. We use HIPAA-ready options where they exist, and patient health details stay out of general AI tools.
We already have practice management software. Does this replace it?
No. These setups sit around it: the phone, your website, your Google listing, your reviews and your staff procedures. They are built mostly on tools you may already pay for, such as Microsoft 365, Quo for text-back and your Google Business Profile. If your software already does a job well, keep it and use the setup for something else.
Will AI message our patients without us seeing it?
Only in ways you approve up front, like a missed-call text or a booking reminder. Review replies and anything sensitive are drafts a person approves. Every automation has an off switch you control.
What does it cost for one office?
Starter is $750 to set up and $149 a month for 2 setups, for example missed-call text-back and online booking. Front Desk is $1,750 to set up and $349 a month for up to 5 setups, which is where recall reminders and review requests come in. Both run month to month with 30 days' notice, and you keep everything that was built. Software licenses are billed by the vendor at their price, with no markup.
Find out which setups would take the most off your front desk.
The AI Opportunity Check is a free 30 minute video call. We look at where your week goes, and I name the two or three setups worth doing. Before you pay anything, I show you one of them working on a real example from your practice. If AI is not the answer, I will say so.
The scan checks your email and website security in under a minute. Neither one commits you to anything.